You have the right to withdraw from the contract within 31 days without giving any reason. The withdrawal period starts on the day you, or a third party designated by you who is not the carrier, take possession of the goods.

Once you have informed us of the withdrawal, please return the items within 14 days. We cover the return shipping costs, except for freight returns. Please handle the items with care, as you are only liable for any diminished value if it results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply to personalized items or custom-made products.

General Notes:
1. Please avoid damaging or contaminating the items and return them in their original packaging with all accessories. Use protective outer packaging if necessary.
2. Please do not return items freight collect.
3. These notes are not mandatory for the effective exercise of your right of withdrawal.


Quick guide for package returns:

1. Prepare the item: Carefully pack the item(s) along with all accompanying parts, including accessories and the original packaging, into the original box. Please include a copy of the invoice and/or delivery note for better identification.

2. Seal the package: Securely seal the package and prominently attach our return label on the outside to ensure a smooth return process.

3. Drop off the package: Drop off the package with the appropriate shipping service or conveniently schedule a pickup. Make sure your return is properly scanned upon drop-off or pickup so you can track the status of your shipment.

4. Return confirmation: After we receive your return, we will confirm the receipt of the shipment via email. We will then check whether the return complies with our regulations and arrange for a refund or exchange within a maximum of 14 days.


Quick guide for freight returns:

If your item was delivered by freight forwarding, the return will also be handled by a freight service. The pickup will be organized by us, so we request that you contact our customer service beforehand. Please keep the following in mind:

1. Use original packaging: To avoid transport damage, if possible, use the original packaging that was used for delivery.

2. Include documents: Make sure to include a copy of the invoice and/or delivery note with your return.

3. Attach return label: Attach our return label clearly on the outside of the packaging. Unfortunately, we cannot accept items that cannot be clearly identified.

4. Return shipping costs: Please note that both private and business customers are responsible for bearing the full costs of the return shipment.

If you are not completely satisfied with the item you received, we offer you the option of an exchange. Please contact our customer service within 14 days of receiving the goods to initiate the exchange process.

The items to be returned must be in perfect condition and in their original packaging. Upon receipt and inspection of the returned goods, we will promptly proceed with the exchange. Please note that an exchange is only possible if the desired replacement item is in stock and is not a unique piece.

Thank you for your understanding, and we are always available for any further questions you may have.

Once we have received and inspected your return, we will promptly initiate the refund. This will be processed within a maximum of 14 days using the payment method you used for the purchase.

If you are returning an item due to a defect or dissatisfaction, we guarantee the refund of the full invoice amount.

Please note that for an exchange, the item can only be refunded if it is in perfect condition and in its original packaging.

We appreciate your trust in us and are always ready to address any questions or concerns you may have.

If you are not completely satisfied with the delivered goods, we kindly ask you to promptly contact our customer service. This is especially important if the item has defects upon receipt or does not match the description.

Visible transport damage must be reported and documented to the shipping partner immediately upon delivery. Please inform our customer service afterwards as well. If the goods are obviously damaged or defective, you have the right to refuse acceptance. Concealed transport damage must be reported to us within 7 days of receipt.

In the case of a quality defect, you have the option to return the item free of charge. Upon receipt and inspection of your return, we will promptly initiate a refund of the purchase price or ship a replacement item, provided it is available.

We thank you for your trust and are always available to assist you with any further questions.

Here you can find our cancellation policy and cancellation form.