• What products or services does JUPITER Int'l offer?

JUPITER Int'l specializes in products and services in the area of Home and Living, offering a wide range of solutions for a stylish and functional home. In the household and kitchen segment, JUPITER Int'l places special emphasis on proven brand quality that combines high functionality with a clear design language. The carefully selected products ensure that customers can choose from attractive and practical items.

Another key aspect of JUPITER Int'l is its rugs and furniture, which stand out due to their individuality and exclusivity. The predominant sale of unique pieces allows customers to find one-of-a-kind items, often based on intricate craftsmanship and timeless design classics. The high-quality materials and masterful workmanship of the rugs and furniture promise not only aesthetic appeal but also the potential to become heirlooms.

In addition to its product selection, JUPITER Int'l offers a variety of services tailored to the individual needs of customers. The company operates not only in retail but also as a wholesaler, providing B2B solutions for furnishing hotels, film sets, events, as well as office, practice, and living spaces with high-quality rugs and kitchen and household items at special rates. Moreover, JUPITER Int'l also purchases high-quality, hand-knotted rugs and selected designer furniture.

Overall, the company positions itself as a competent partner for those who value quality, design, and individuality in their living spaces.


• Does JUPITER Int'l also have a physical store or just an online store?

JUPITER Int'l has a showroom located in Hamburg's Speicherstadt, which is open from Monday to Friday, between 11:00 AM and 6:00 PM. Here, you can shop in person, receive personalized consulting, and pick up or preview orders on-site. Visits are also possible on Saturdays and Sundays by appointment. More information can be found here.


• What sets JUPITER Int'l apart from other providers?

What makes JUPITER Int'l special is our commitment to offering a comprehensive one-stop solution from A to Z, specifically tailored to meet the discerning needs of our customers. Our carefully curated product selection reflects a puristic aesthetic where quality and design are of utmost importance.


• What is JUPITER Int'l's company philosophy?

Our company philosophy is based on the principle of “Quality over Quantity.” We strive to offer you high-quality products at fair prices. Your trust is important to us, and we do everything we can to consistently exceed our customers' expectations.


• Are there career opportunities at JUPITER Int'l?

At JUPITER Int'l, we are always on the lookout for talented and motivated employees. You can find our current job openings here.


• How can I reach the customer service of JUPITER Int'l?

Our customer service team is looking forward to assisting you. You can reach us anytime via email at service@jupiter-intl.com or by phone at +49 40 51313314 during our business hours.


• Where can I follow JUPITER Int'l on social media?

Follow JUPITER Int'l on social media to stay up to date! On Instagram, TikTok, and YouTube, you can expect exciting product tests, helpful reviews and guides, as well as inspiring content and thrilling promotions.

• Can I order products from JUPITER Int'l that are not in the assortment?

Of course, we are always available for individual inquiries. As an authorized specialist partner of renowned manufacturers, we have access to an almost limitless product portfolio and take great pleasure in fulfilling even the most extraordinary requests for you. Additionally, we offer our expert assistance in planning your flooring and are happy to provide you with rugs tailored to your needs at special rates.

Please contact us via email at contact@jupiter-intl.com for such inquiries.


• Is the entire JUPITER Int'l online shop assortment also available in the showroom?

In our showroom, you will find a curated selection of premium products, which we are delighted to present to you from Monday to Saturday, 11:00 AM to 6:00 PM. The rest of our assortment is ready for shipment in our logistics center; however, it can easily and conveniently be ordered online or on-site in the showroom for delivery to your home. This also includes the entire product catalog of our partners. If you wish to view a specific rug before purchasing it, you can simply contact us via email at contact@jupiter-intl.eu or via WhatsApp at +49 40 51313314. We will then reserve the corresponding rug for you and arrange for its transport from our warehouse to our showroom within 48 hours.


• Does JUPITER Int'l sell originals?

JUPITER Internationale Handelsges. mbH operates as an authorized specialist partner for almost all brands and manufacturers whose products are offered and sold in this online shop. The items we offer are exclusively original products. We would like to explicitly clarify that we distance ourselves in every way from the sale of counterfeit and copyright-protected products and strongly condemn the theft of intellectual property.


• How sustainable are the products?

The sustainability of our products is a central component of our corporate philosophy. At JUPITER Int'l, we are aware that a seemingly inexpensive purchase often leads to repeated investments. Therefore, we place special emphasis on selecting high-quality products that stand out due to their quality and durability.

A prime example of the quality and longevity of our products is our hand-knotted rugs. They are designed to last for generations with proper use and care. Due to their resilience and the unique character they develop over the years, these design classics represent an aesthetically pleasing and economically wise addition to any home. Additionally, we actively contribute to the preservation of traditional craftsmanship and create important jobs in the producing regions.

In summary, we believe that sustainability and quality are inseparable. By choosing to shop at JUPITER Int'l, you not only invest in products of the highest quality but also contribute actively to conscious and responsible consumption that benefits both the environment and society.

• Do I need an JUPITER Int'l account to place an order?

No. However, we recommend that you sign up for an account with JUPITER Int'l so you can order more conveniently.


• I forgot my password. What can I do?

Simply click on "Forgot Password" on the login page, and we will send you an email to reset your password.


• How do I find out about new arrivals, promotions and pre- or private sales?

Enter your email address at the bottom of our website so you don't miss out on anything and receive exclusive offers based on your preferences. Additionally, we offer a one-time 10% welcome discount for signing up for our newsletter.


• How do I place an order with JUPITER Int'l?

It's simple; here's how it works:

1. Do you already know what you want? Then search for it using our search bar. Alternatively, you can navigate through our menu.

2. Select the item you want and click on "Add to Cart". Once you have placed all desired items in your cart, click on "Checkout" or the cart icon at the top right.

3. You will now be redirected to the checkout. Please enter your contact information as well as your delivery address. Then select your preferred payment method. Review your information and confirm the order.

4. You will then receive an email confirming your order. Your items will be carefully assembled and shipped to you. We will keep you updated on every further step until you receive your goods.


• Can I also place an order by phone?

Yes, our customer service also takes phone orders via credit card.


• Is it possible to reserve an item?

Since we believe all customers deserve a fair chance, we cannot offer this for our entire assortment. However, this does not apply to rugs, for which an appointment must be made with our customer service either via email at contact@jupiter-intl.com or via WhatsApp at +49 40 51313314 for a viewing. We appreciate your understanding!


• Is my personal information safe with JUPITER Int'l?

Absolutely! We keep your personal data securely under lock and key and protect it from unauthorized access by third parties. Only authorized personnel have access to your data. Therefore, we can assure you 100% that your information will neither be sold nor rented to other companies for advertising purposes. We will only share your personal data if you have consented to it and if it is legally permissible. For more information on this subject, please refer to our privacy policy.

• What payment methods are accepted?

Here you can find all the payment methods we currently offer.


• When will my account be charged if I pay with PayPal?

The payment from your PayPal account will be processed upon completion of the order process in our online shop.


• When will my account be charged if I pay by credit card?

Your credit card will be charged immediately after you complete your order. Your bank account will be charged according to the timeline agreed upon with your credit institution.


• Is VAT charged for international deliveries?

For private individuals from the EU, statutory VAT is always charged on all deliveries. As a business or corporate customer, you are exempt from VAT upon presentation of a valid VAT ID number.


• In which currencies can I pay?

This depends on your delivery country and will be displayed to you before you submit a binding order. If your local currency is not available, the invoice will be issued in euros at the current exchange rate.

• Which shipping service provider is used to dispatch orders?

We place great importance on uncomplicated and efficient delivery. Therefore, we ship items that can be sent as parcels using DHL, DPD, GLS, and UPS.

Various factors influence the choice of shipping service provider, such as size, weight, value of the goods, and the destination country.

Items that cannot be shipped as parcels are dispatched via freight.


• Which countries does JUPITER Int'l deliver to?

We deliver to the entire European Union. Excluded from this are designated product lines intended solely for the German market as well as items that can only be delivered by freight forwarding.


• What does delivery “free curb” mean?

This means that the shipment will be delivered by the delivery vehicle, but the recipient must transport the goods to their final location and handle the disposal of the transport packaging themselves.


• Where can I find information about the delivery times for the offered items?

Estimated delivery times will be displayed during the ordering process. Please note that delivery times may vary and unforeseen delays can always occur.


• What delivery times apply to items that are not in stock?

We strive to offer you a comprehensive product range to meet all your wishes. Accordingly, we also offer products that are not in stock online, which we source directly from the manufacturer or have custom-made for you. Delivery times may vary depending on the manufacturer. As soon as we receive the order confirmation from the manufacturer, we will promptly inform you about the expected arrival of the goods so that you are always kept up to date.


• When will available items be shipped if paid for in advance?

Once your bank transfer has been credited to our account, we will initiate the shipping of your items. Please note that standard transfers within Germany can take approximately 1 to 2 business days. Transfers from abroad may take about 3 to 6 business days. Using realtime transfer can significantly speed up the process, allowing us to process your order almost immediately after successful payment.


• When will available items be shipped if paid for by credit card?

Due to the immediate charge to your account when paying by credit card, available items can be released for shipping shortly after the order is received.


• When will available items be shipped if paid for via PayPal?

If you order with PayPal, you will be redirected to the PayPal site to complete the payment. Available items will be prepared and released for shipping as soon as possible after your order is received.


• Is it possible to schedule a delivery time?

With your tracking number, you can specify any desired dates, preferred drop-off locations, and second deliveries with the respective shipping company.

If the delivery is handled by freight, the scheduling will be arranged via email. Alternatively, you can provide a phone number, and the notification will occur via phone call. If you have further questions, please contact us in advance via email at service@jupiter-intl.com or by phone at +49 40 51313314.


• Where is my shipment? Is tracking available?

With the shipping confirmation, you will receive all the important shipment details and a link for tracking. This way, you can always check the current status of your delivery.


• The delivered package is damaged. What should I do?

We ask you to inspect your shipment carefully upon delivery. If there is any visible damage on the outside, please note them immediately upon receipt on the delivery confirmation or the delivery note, and check the contents for completeness and integrity. Otherwise, the shipment is deemed to have been accepted by you without reservation or complaint. Additionally, we request that you contact our customer service regarding any further complaints and to process your claim. So-called hidden or concealed transport damage must be reported within 7 days of receipt.

• Can I cancel or change my order?

Yes, you can cancel or change your order as long as it is still being processed and has not yet been shipped. Please contact our customer service either by phone or by email to make the changes. Make sure to have your order number ready to expedite the process.


• Can I return or exchange items?

Of course, you may return or exchange items. If you are not satisfied with your order, we are happy to arrange a free return or exchange.

You have the right to withdraw from the contract within 31 days without giving any reason. The withdrawal period starts on the day you, or a third party designated by you who is not the carrier, take possession of the goods.

Once you have informed us of the withdrawal, please return the items within 14 days. We cover the return shipping costs, except for freight returns. Please handle the items with care, as you are only liable for any diminished value if it results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply to personalized items or custom-made products.

General Notes:
1. Please avoid damaging or contaminating the items and return them in their original packaging with all accessories. Use protective outer packaging if necessary.
2. Please do not return items freight collect.
3. These notes are not mandatory for the effective exercise of your right of withdrawal.

If you have any further questions, our customer service team is happy to assist you. You can find more information about our refund policy and returns here.


• How does the exchange of my order work?

Exchanging is quite simple. Please contact our customer service either by phone or by email. Provide your order number and specify the items you wish to exchange. Please note that the shipping of a replacement item is only possible if it is in stock. After we receive and review your return, we will promptly organize the shipping of your replacement item.


• When and how will I receive my refund?

After receiving your return, we will immediately refund the full value of the goods. Please note that the processing time can take up to 14 days. The refund will be made using the payment method you selected when placing your order.

Important: Please refrain from initiating a chargeback if there are uncertainties regarding your order or the credit card payment. We ask that you contact our customer service directly in such cases to avoid unnecessary costs that may be charged to you.


• How do I handle a complaint regarding a defect?

If your order does not arrive in perfect condition or is defective, we are, of course, here to assist you in initiating a return and, if possible, exchanging the items. The return of disputed goods is always free of charge.

Generally, we distinguish between two types of complaints:

1. Transport Damage: Please document any visible transport damage on the delivery receipt or packing slip. Check the delivery for completeness and functionality and promptly inform our customer service of any damage. If the goods are obviously damaged, you have the option to refuse acceptance. Concealed transport damage must be reported within 7 days of receipt.

2. Quality Defects: If your order has a quality defect or is defective, we would like to sincerely apologize to you. Please contact our customer service via email or by phone and have your order number ready. After reviewing your complaint, we will promptly arrange for the free return or exchange.


• How do I return an item?

Please read the following section carefully to fully understand the return process. If you have any uncertainties or questions regarding the return, our customer service representatives are at your disposal. We are here to help to ensure that no unnecessary costs are incurred.


Quick guide for package returns:

1. Prepare the item: Carefully pack the item(s) along with all accompanying parts, including accessories and the original packaging, into the original box. Please include a copy of the invoice and/or delivery note for better identification.

2. Seal the package: Securely seal the package and prominently attach our return label on the outside to ensure a smooth return process.

3. Drop off the package: Drop off the package with the appropriate shipping service or conveniently schedule a pickup. Make sure your return is properly scanned upon drop-off or pickup so you can track the status of your shipment.

4. Return confirmation: After we receive your return, we will confirm the receipt of the shipment via email. We will then check whether the return complies with our regulations and arrange for a refund or exchange within a maximum of 14 days.


Quick guide for freight returns:

If your item was delivered by freight forwarding, the return will also be handled by a freight service. The pickup will be organized by us, so we request that you contact our customer service beforehand. Please keep the following in mind:

1. Use original packaging: To avoid transport damage, if possible, use the original packaging that was used for delivery.

2. Include documents: Make sure to include a copy of the invoice and/or delivery note with your return.

3. Attach return label: Attach our return label clearly on the outside of the packaging. Unfortunately, we cannot accept items that cannot be clearly identified.

4. Return shipping costs: Please note that both private and business customers are responsible for bearing the full costs of the return shipment.


• Can I return items for free?

The return of items that can be shipped as parcels within the EU is free of charge.

For goods that are delivered via freight, return costs apply. These costs must be borne by both private and business customers. We charge a flat fee of €70 (including VAT) per freight pallet.